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Professional Car Rental Service - Greater Jakarta
0812-2000-3546
Sky White Rent Car

Legal

Privacy Policy

Effective since: 26 August 2025

Sky White Rent Car ("we", "the company") values your privacy. This document explains the types of data we collect, how we use, store, and protect that data, and your rights regarding personal data.

1. Scope

This policy applies to all personal data collected through our website, applications, booking channels (phone/WhatsApp), and other service interactions.

2. What Data We Collect

a. Personal Identification Data

  • Name, address, date of birth (if required), phone number (e.g. 0812-2000-3546), email address.
  • Identity documents and driver's license for self-drive rental verification.

b. Booking & Service Data

  • Booking details (date, duration, pickup/drop-off location, vehicle type).
  • Payment information (transaction records; we do not directly store credit card numbers unless stated).

c. Technical & Usage Data

  • IP address, device type, browser, cookie data, pages visited, access time, and other analytics data.

d. Communication Data

  • Content of communications via email, chat, phone, or WhatsApp related to bookings, complaints, or customer support.

3. How We Collect Data

  • Directly from you when making a booking, filling out forms, or communicating with us.
  • Automatically through our systems (cookies & analytics tools) when you visit our site.
  • From authorized third parties (e.g. payment gateways, corporate partners) as needed for service.

4. Purpose & Legal Basis for Processing

We process personal data for purposes including:

  • Processing and confirming bookings and payments (contract performance).
  • Managing customer relationships, support services, and operational communications.
  • Fulfilling legal obligations and compliance (e.g. identity verification when required).
  • Improving services, site analytics, and personalizing user experience (legitimate interest / consent as applicable).
  • Marketing purposes if you provide explicit consent (you can withdraw consent at any time).

5. Use of Cookies & Similar Technologies

We use cookies for basic site functionality, user preferences, and analytics (e.g. Google Analytics). You can manage or disable cookies through browser settings, but some site features may be affected.

6. Third Parties & Data Sharing

We may share data with third parties who assist with service operations, including:

  • Payment gateways and banks for payment processing.
  • Cloud service providers, booking systems, and logistics/driver partners.
  • Authorities if required by law (e.g. court orders or official investigations).

We only share data necessary for service purposes and ensure these third parties process data according to reasonable security and privacy standards.

7. Data Security

We implement technical and organizational measures to protect personal data, including encryption during data transmission, restricted system access, and internal security procedures. However, no system is 100% secure; if a breach occurs, we will follow up according to applicable legal requirements.

8. Data Retention

We retain data as long as necessary for processing purposes (e.g. contract performance, legal obligations, or audits). When no longer needed, data will be securely deleted or anonymized according to our internal retention policy.

9. Your Rights

You have the right to:

  • Request access to and copies of your personal data.
  • Request correction of inaccurate data.
  • Request deletion of data under certain conditions (right to be forgotten), as permitted by law.
  • Object to or restrict processing for certain purposes (e.g. profile-based marketing).
  • Withdraw consent at any time for processing that relies on consent.

To submit requests regarding the above rights, contact us through the details in the Contact section. We may request proof of identity to verify your request.

10. Children

Our services are intended for adults. We do not intentionally collect personal data from minors. If you become aware of a child's data collected without parental/guardian consent, please contact us for corrective action.

11. International Transfers

If data is processed or stored outside Indonesia (e.g. third-party cloud servers), we will ensure data protection meets adequate standards and/or relevant legal mechanisms to maintain data security.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. We recommend reviewing the policy periodically.

13. Contact

For questions, data access requests, or privacy complaints, please contact us:

Note: This document is a privacy policy template and not legal advice. For specific legal compliance (e.g. PDP Act or international requirements), please consult with legal counsel.